Returns & Refunds

We want you to be satisfied with your purchase.
This Returns & Refunds policy explains the conditions under which products may be returned and how refunds are processed.

1. Eligibility for Returns

You may request a return if the following conditions are met:

  • The return request is submitted within 14 days of delivery

  • The product is unused, uninstalled, and in its original condition

  • The product is returned with all original packaging, accessories, and documentation

Customized, special-order, or clearance items may not be eligible for return unless otherwise stated.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, installed, or modified

  • Products damaged due to misuse, improper operation, or negligence

  • Consumable or wearable parts (such as filters, batteries, or fluids)

  • Products returned without prior authorization

3. Return Authorization Process

To initiate a return, please contact our support team before sending any products back.

When requesting a return, please provide:

  • Your order number

  • Reason for the return

  • Photos or videos (if applicable)

Returns sent without approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a verified defect or shipping error

  • We recommend using a trackable shipping method

  • The customer assumes responsibility for products lost or damaged during return shipping

5. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider

Shipping fees and non-refundable charges are not included in the refund unless required by law.

6. Exchanges

We do not offer direct product exchanges.
If you wish to replace a product, please return the original item and place a new order.

7. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of delivery.

Provide the following information to help us assist you quickly:

  • Order number

  • Photos or videos of the issue

  • Description of the problem

Eligible cases will be handled in accordance with our Warranty Policy.

8. Contact Information

For questions regarding returns or refunds, please contact us:

Email: support@evergenset.com

Support Page: Support

9. Policy Updates

We reserve the right to update or modify this Returns & Refunds policy at any time.
Any changes will be posted on this page and apply to future orders only.