Shipping & Delivery

We aim to provide reliable and transparent shipping services for all generator orders.
Please review the information below to understand our shipping methods, delivery times, and service areas.

1. Shipping Locations

We currently ship to the following regions:

  • United States

  • European Union countries

  • Other selected international destinations

If you are unsure whether we ship to your location, please contact our support team before placing an order.

2. Shipping Methods

Orders are shipped using reputable logistics carriers to ensure safe and timely delivery.

Depending on the product size, weight, and destination, shipping may be handled by:

  • Standard ground shipping

  • Freight or pallet shipping for large or heavy generators

All shipments include basic tracking information once the order has been dispatched.

3. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Please ensure your shipping address is accurate to avoid delays.

4. Estimated Delivery Time

Estimated delivery times vary by location and shipping method:

  • Domestic orders: 5–10 business days

  • International orders: 7–20 business days

Delivery times are estimates and may be affected by factors beyond our control, such as customs clearance, weather conditions, or carrier delays.

5. Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated on the product page.

  • In some cases, shipping may be included in the product price.

  • Any applicable duties, taxes, or customs fees are the responsibility of the customer, unless explicitly stated otherwise.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take up to 24 hours to appear in the carrier’s system.

7. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery.

When reporting an issue, please provide:

  • Your order number

  • Photos of the damaged packaging or product

  • A brief description of the issue

Our support team will assist you as quickly as possible.

8. Contact Information

If you have questions about shipping or delivery, please contact us:

Email: support@evergenset.com

Support Page: Support

9. Policy Updates

We reserve the right to update this Shipping & Delivery policy at any time.
Changes will apply to future orders and will be posted on this page.